What is the appropriate response to an inmate exhibiting aggressive behavior?

Maintaining a calm demeanor and using verbal de-escalation is a crucial response to an inmate exhibiting aggressive behavior. This approach is effective because it allows the detention officer to establish a rapport with the individual, reducing tension and the likelihood of violence. Verbal de-escalation techniques include speaking in a calm, low tone, actively listening to the inmate’s concerns, and using non-threatening body language, which can help to diffuse the situation without resorting to physical force.

Employing verbal de-escalation can prevent the situation from escalating further, promoting a safer environment for both the officer and the inmate. It's essential for detention officers to prioritize communication and psychological techniques over physical interventions whenever possible, as this aligns with best practices in correctional settings aimed at maintaining safety and order while minimizing conflict.